WHEN WILL YOU SHIP MY ITEMS?

SHIPPING TIMES

Shipping time varies by location. These are our estimates:

Max delivery time – 30 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

COVID-19

We are operating as usual, but delays in shipments may occur. Unfortunately there is nothing we can do to prevent the delays our orders will experience, as restrictions are enforced by local governments. In any case, you will receive your order! It can take up to a week longer in the main countries (USA, UK, CAN, AUS, DE, SIN…) and up to 2 weeks if you live in more remote areas. We hope you can understand the situation – stay safe! We will get through this phase.*

All orders are subject to a handling period before shipment, usually 1 – 3 business days.

You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 7-35 business days to receive your order, delivery times may vary depending on your country and product location.

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. Vincenton can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Vincenton will not be held responsible for customs taxes.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, China and the United States 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE

please see our return and cancellation policy here