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All orders are subject to a handling period before shipment, usually 1 – 3 business days.

You will then receive notification of shipment with full tracking information. In many instances, to give you the best price and customer experience, we are shipping directly from the manufacturer. Please allow 8-35 business days to receive your order, delivery times may vary depending on your country and product location.

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. Vincenton can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some exceptional cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances. Vincenton will not be held responsible for customs taxes.

Once the order has been processed, tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is “not available” within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at support@vincenton.com

You can track your order here, enter your tracking number then press Track to check your order status.

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s delivery schedule in your location.

The processing time for orders is 1-3 business days. Once the shipment is already loaded on the plane, estimated delivery is 8-17 business days for the United States and 14-30 business days internationally. 

Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.

All orders have a handling time of 1 day, if you want to make a change in the order you must send an email to support@vincenton.com within 24 hours.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.